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Med Spa Marketing AI
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Frequently asked questions

The details behind the platform.

Direct answers about the software, setup, campaign work and the two programs.

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A FEW THINGS TO KNOW

What would you like to know?

What is Med Spa Marketing AI?

An all-in-one, done-for-you software platform for med spas. The Operating System includes the Marketing System and EMRMedSpa, with configuration around the clinic’s services, brand and approved workflows.

How are Launch and Growth different?

Launch configures the Operating System for a new med spa at $497/month plus $1,000 onboarding. Growth is $1,250/week for ongoing campaign strategy, managed Meta ads, booking paths, follow-up, website updates and monthly reporting. Separate costs and scope are reviewed before you commit.

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Is the custom EMR included in the Operating System?

Yes. EMRMedSpa is included. It provides the clinical workspace for treatment notes, consent tools, photos, protocols and inventory.

What do you set up for us?

We build the website and configure the patient journey: booking, automated reminders, intake and consent delivery, GFE coordination, treatment documentation and service-specific retention. We also customize the CRM and branded email, create the first ads and launch the first campaign with you.

See the setup process
How do the Marketing System and EMRMedSpa work together?

They are both included in the Operating System. The Marketing System handles the website, booking, automated messages and form delivery. EMRMedSpa provides the clinical workspace for the visit. We configure the GFE coordination and treatment-specific follow-up around that journey.

Explore Launch
Are consent and Good Faith Exams completed automatically?

The workflow sends forms, reminders and the next step for any required exam. Qualiphy provides a connected exam-request route, or your clinic can use its own qualified clinician. Patients complete the forms, a clinician performs the exam, and the clinical team reviews whether care can proceed.

Explore GFE coordination
What does our clinic need to provide?

Your services, prices, booking rules, brand materials and the required account access. Your clinical team supplies or approves clinical forms, care instructions and treatment decisions.

Do you manage all our future ads?

Launch includes custom ad creation and the first campaign launch; later management is client-run or separately scoped. Growth includes ongoing Meta acquisition and retargeting management within the agreed engagement. Ad spend is separate.

Are website changes included?

Yes. Ongoing website changes and optimizations are included when needed in the Operating System program.

Is an AI receptionist included?

An AI receptionist is available as an optional paid add-on. We discuss its setup and costs separately.

Do we need to replace our existing systems?

We first review your current systems. Before changing anything, we agree which tools to keep and which integrations or records can be moved.

How long does setup take?

We confirm the launch schedule after reviewing required access, materials and approvals. Account recovery, outside providers and clinical decisions can affect the timing.

How are clinical responsibilities handled?

Your clinical team approves clinical content and decides whether care can proceed. Before authorized PHI processing begins, the applicable written BAA, required data-protection terms and safeguards must be in place. Each party retains its own applicable responsibilities.

Read about clinical setup
Where can we review price and additional costs?

The pricing page separates onboarding, monthly or weekly program fees, advertising spend, applicable usage, taxes and optional services. Your order or signed agreement confirms the engagement and billing details.

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What happens after Launch setup?

You continue using the Marketing System and EMRMedSpa, including the configured booking and follow-up tools. Ongoing website changes and optimizations are included when needed. Later campaign management and optional services are scoped separately.

When do charges begin, and is there a minimum term?

Your order or signed agreement confirms the billing start, payment schedule and any minimum term. Review those details with the program scope before committing. Launch has a one-time onboarding fee; Growth is billed weekly.

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How do cancellation and transfer work?

Review the notice and cancellation conditions in your order or signed agreement. Your data and supplied materials remain yours. Website, domain, account and deliverable rights follow the applicable written agreement and third-party terms. Required lawful access and return obligations continue after termination.

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BEFORE YOU CHOOSE

Make an informed next step.

Practical guides for planning your systems, migration and marketing measurement.

CRM and EMR: what each system doesA practical clinic migration checklistBooked appointments and collected revenue

SEE IT FOR YOUR PRACTICE

Have a question specific to your clinic?

Bring your current tools, services or workflow to the conversation. We can work through the relevant details.

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