Cancellation and no-show recovery
Keep the next booking in view after plans change.
Follow-up after a canceled or missed appointment gives the patient a practical way to reconnect with your clinic.
See it in a demoChanged plans need a useful next step.
A cancellation and a missed visit use different messages. Both make it easy to contact the team about another appointment.
Appointment recovery
Make a new appointment easier to discuss.
The message and next step match the recorded cancellation.
Fictional patient: Jordan
Hi Jordan, we have your appointment marked as canceled. If you would like help finding another time, reply here and our team can help.
Message illustration · fictional details.
A different message for a different situation.
Distinguish canceled appointments from no-shows.
Use the relevant clinic-approved recovery message.
Provide a booking option or a way to speak with the team.
Follow-up that respects your booking policies.
We review the cancellation and no-show rules, message timing and rebooking destination before configuring the workflow.
